PC Division 2 locks up computer

[Reefkeeper]

Hi friends, 

I see a similar post to this from a few months back but wanted a fresh look as nothing seems to have come from the previous post.

I will play for about 5-20 minutes and the game will then lock up my entire PC, whatever is showing in game at the time gets frozen on screen, no error or recovering. I have monitored CPU and GPU temps throughout and its not even coming close to the danger zone, CPU is around 40c and GPU is 45-50c (multiple readings from software in windows and BIOS directly following crash). CPU is liquid cooled, GPU is on fans but not getting crazy hot. PC is only two months old and top of the line, all other new top end games run fine on ultra settings. All drivers are up to date for GPU and system components. 

A friend is having no issues on ultra full screen who also uses this motherboard and processor, he uses an FTW3 2080ti instead of the Strix and does not have a Raid0 configuration, for the moment those are the two places I am looking with the most suspicion. GPU survives time spy, the new ray tracing test and other 3D mark benches as well as Heaven, passes with flying colors. When the computer freezes its instantaneous, the only thing showing up in event log is the forced power down. 

MOBO: Asus Rog Zenith Extreme

CPU: AMD Threadripper 2950x (16c/32t)

GPU: Asus Rog Strix 2080ti o11g

RAM: GSKILLZ Trident-z RGB 64GB (3200hz)

SSD: Three Samsung 970 2TB m.2 SSD in RAID0 (6TB Volume)

DISPLAY: ASUS PG279QZ G-Sync

Please help me play this game, I got the $120 Ultimate Edition and cannot play but a few minutes without a freeze that costs me most of my progress.

I have tried:

• Fresh reinstall twice, the second time I deleted all the supportive files from /users/me/documents/my games/TD2
  
• Updated all drivers for sound and video, checked for some others like CPU chipset but all up to date already
  
• Switching to DX12 from the new default DX11, the game stutters and is not happy, swapped back to DX11
  
• Tried running in Windowed full screen with and without v-sync and fps limit, no difference (frame rate comes down from 100+ to whatever I set fps limit to)
  
• Reinstalling supportive software DirectX, Both C++ run time libraries included in distribution
  
• Reaching out to Ubisoft who responded two days later with a generic list of things to try that I had explained had already been done
  

Please help! I really want to play this game.

I will upload dxdiag and msinfo as soon as I am home from the office.

@Tran51ucent and @quinch1199 I read that you two are pros -- any advice is appreciated!

 

[genedjr]

Have you tried game mode?  That's alota cores for a game that thinks 4 is wonderful and 8 is max...

This article is a little old, but...

https://www.anandtech.com/show/11726/retesting-amd-ryzen-threadrippers-game-mode-halving-cores-for-more-performance

...gene

 

[Reefkeeper]

Have you tried game mode?  That's alota cores for a game that thinks 4 is wonderful and 8 is max...

This article is a little old, but...

https://www.anandtech.com/show/11726/retesting-amd-ryzen-threadrippers-game-mode-halving-cores-for-more-performance

...gene

Hi Gene,

Not a bad consideration, I cringe at the thought of turning my 16 core into virtually an 8 core especially if I were to be streaming but it is definitely worth looking at to see if it helps. I will try this afternoon and follow up here -- keep the great ideas coming!

-Steve

 

[Reefkeeper]

 DxDiag and msinfo attached now that I am home. Sadly game mode with Ryzen Master did not fix the issue, just slowed performance considerably with multiple tasks going.

Any more ideas friends?

View attachment DxDiag.txt
View attachment msinfo.nfo

 

[genedjr]

really, what do you have going on?

I have Discord, Skype for Business, teams, OSB, Banana, three or four browser sessions, MS office tools, and TD2 running with no issues.  And I only have a R5 1600x, 16GB with a GTX 970.  Not even half the power your systems has.

Have you tried disabling ray-tracing functionality on the RTX 2080ti?
Also, I am finding alot of issues with the RTX 2080ti in many games including TD2. 

I see from DXDiag your running 1440 have you tried other resolutions?  Everything else looks OK as far as I can tell.
Do you have an old GPU you can swap out to isolate the issue to the GPU or other setup?

 I am an AMD fanboy and I am envious of your system, but this is odd.

...gene

 

[Reefkeeper]

@genedjr -- I appreciate your kind words about my system, it is definitely the nicest I ever have, and likely ever will own haha

Here is an update: I disabled all non-microsoft startup services and all startup applications in task manager, rebooted, and gave it another shot. I went with Ultra settings in full screen and the game froze faster than ever before, I barely made it inside the washington hotel during the first mission before my entire computer locked up. A friend of mine has the same CPU and motherboard without a raid0 and uses an FTW3 2080ti instead of the strix. 

I also became paranoid, so I ran a few 3d mark tests  like time spy and the new royale ray tracing benchmark, blew the benchmark out of the water. I then wanted to validate my heat situation so I ran heaven at 1440, ultra settings for over an hour with twitch streaming on my second monitor. No problems whatsoever, stable as could be and passed all benchmarks with flying colors. 

I am starting to suspect it has to do with my raid0 configuration but am not sure why that would be or how I would fix it. 

 

[genedjr]

First - try another GPU - I still find the RTX 2080ti suspect. but...

RAID0, striping, will cause weird delays and scatter data.  Kill that.  The data changes to frequent to make use of striping.  Striping is only good for static data where lots of reads are needed - not game data that changes frequently.  Is that you sys disk - OMG, kill that.

With modern SSD and NVMe tech, its totally not needed and RAID0 depends on spinning disks for latency to "sync" - well just don't.

IMNSHO - the system disk is just that the system disk.  All data is somewhere else.  So NVMe in modern systems for sys disk - just the one disk.   For data that you want to preserve, use cloud or mirror on other disks.  Normal users, like gamers, get more that fantastic access with NVMe or SSD.

My setup is MVNe for sys disk, 2TB  mirrored for stuff I care about.  4TB steam/game disk.

...gene

 

[genedjr]

Never heard back - was anything helpful?

...gene