Why is the character creation better in division 2?

[Nightshade]

There's a few likeable faces in the division 2 unlike the first game where there was 8 faces and I only liked one, This time I like 4 of the faces for female out of 12 heads (head 4, head 5, head 8 and head 9) even on the male side they're decent too, How come they didn't do this with division 1?

 

[Malcolm Kocinski]

There's a few likeable faces in the division 2 unlike the first game where there was 8 faces and I only liked one, This time I like 4 of the faces for female out of 12 heads (head 4, head 5, head 8 and head 9) even on the male side they're decent too, How come they didn't do this with division 1?

Uibsoft didn't think of it at that time. When they released The Division 1 Ubisoft didn't put much thought into it. Until the players/fans began to talk about the changes they wanted in the forums. That's my best guess.