Connectivity errors look here first!

[g1nt3r]

Per Ubi-QuB3 over at the ubi official forums

Hello Agents,

If you are experiencing connectivity issues (Mike or Delta errors) please read and follow these steps first:
 

Please follow the steps outlined in this troubleshooting article here:

1. PC - https://support.ubi.com/en-GB/FAQ/9/3502/connectivity-issues-in-the-division-on-pc/kA030000000tiK5CAI
   
2. PS4 – https://support.ubi.com/en-GB/FAQ/47/3502/connectivity-issues-in-the-division-on-ps4/kA030000000tiKFCAY
   
3. XBOX ONE – https://support.ubi.com/en-GB/FAQ/43/3502/connectivity-issues-in-the-division-on-xbox-one/kA030000000tiKACAY
   
4. Next please can you disable and the enable UPnP on your router. Please make sure to reset your router and try the game each time you change this setting.
   
5. If you still cannot connect please flush your DNS cache:
   
6. a. Click Start
   • 
     
     b. Enter cmd in the Start menu search box
     
   • c. Right click Command Prompt and select Run as Administrator
     
   • d. Run the following command: ipconfig /flushdns
     
7. Next change your DNS to the google DNS 8.8.8.8. NOTE: before doing this note down your current DNS so you can revert back to this if this does not work:
   

PC – https://developers.google.com/speed/public-dns/docs/using
PS4 – http://www.idganswers.com/question/22437/how-to-change-dns-server-on-ps4
XBOX ONE – http://support.xbox.com/en-GB/xbox-one/networking/network-settings

If you are still having issues after these steps please post here with the following information:

• ISP:
• Router model:
• Wired/wireless connection
• Country
• Campus/Military/Home/Business/School network

(PC ONLY) If you played the closed beta please go to:

/My Documents/My Games/The Division/

Please delete all files here and try relaunching the game

Source